Lincoln Service Omaha NE

Local resource for Lincoln service in Omaha, NE. Includes detailed information on local Lincolns service providers that give access to Lincoln repair, Lincoln oil changes, Lincoln Genuine parts, Lincoln restoration, brake pad repair, engine service, wheel alignment, brake service, and more, as well as advice and content on Lincoln maintenance and Lincoln vehicles.

Teds Sinclair
(402) 558-5420
4525 Center St
Omaha, NE
Services
Service Stations,Gas Stations

Jiffy Lube
(402) 397-9515
8008 W DODGE RD
OMAHA, NE
Hours
Sun: 9:00 AM-5:00 PM
Mon-Fri: 7:00 AM-7:00 PM
Sat: 7:00 AM-5:00 PM

Jiffy Lube
(402) 556-4815
5819 MAPLE ST
OMAHA, NE
Hours
Sun: 9:00 AM-3:00 PM
Mon-Thu: 7:00 AM-7:00 PM
Fri: 7:00 AM-6:00 PM
Sat: 7:00 AM-5:00 PM

Meineke Car Care Center
(402) 575-9176
3322 Leavenworth St
Omaha, NE
Services
Service Stations

Steves Service
(402) 391-9580
7901 Blondo St
Omaha, NE
Services
Fuel Injection Repair,Service Stations,Gas Stations

Jiffy Lube
(402) 553-5823
4740 LEAVENWORTH ST
OMAHA, NE
Hours
Sun: 9:00 AM-5:00 PM
Mon-Fri: 7:00 AM-7:00 PM
Sat: 7:00 AM-5:00 PM

Buchanans BP Service Center
(402) 393-2722
7911 W Dodge Rd
Omaha, NE
Services
Fuel Injection Repair,Service Stations,Gas Stations

Freds Friendly Service
(402) 342-9519
2901 Leavenworth St
Omaha, NE
Services
Fuel Injection Repair,Service Stations,Gas Stations

AME
(402) 391-1601
8826 Maple St
Omaha, NE
Services
Auto Parts,Service Stations,Truck Repair

Stolls 66 Service
(402) 553-9669
3824 Farnam St
Omaha, NE
Services
Fuel Injection Repair,Service Stations,Gas Stations

Lincoln Ranks Highest in Customer Satisfaction with Dealer Service

Home » New Car Buying » Vehicle Awards » 2004 » Lincoln Ranks Highest in Customer Satisfaction with Dealer Service

Lincoln Ranks Highest in Customer Satisfaction with Dealer Service

Industry Experiences Widespread Satisfaction Improvements According to J.D. Power and Associates

With a record-setting index score of 912, Lincoln ranks highest in satisfying its customers with dealer service, according to the J.D. Power and Associates 2004 Customer Satisfaction Index (CSI) Study(SM) released today. The previous industry record was 903, set by Lexus in 2001. This marks the first time in the study's 23-year history that Lincoln ranks highest in CSI.

The study measures customer satisfaction among new-vehicle owners with the dealer service department during the first three years of vehicle ownership, which typically represents the majority of the vehicle warranty period. Overall satisfaction is based on six service categories: initiating service, service advisor, in-dealership experience, service delivery, service quality, and user-friendly service.

Lincoln's top ranking is driven by a 17 index-point improvement over 2003. Lincoln's improvements come in areas that have a strong impact on customer satisfaction. Among maintenance customers, who make up two-thirds of its service business, Lincoln receives significantly improved ratings in "fairness of charges" and in the areas of service initiation and service delivery. In fact, 97 percent of customers say they got the appointment date they wanted, and customers gave strong ratings on the ease of getting in and out of the dealership.

"In addition to their subsidized maintenance program, Lincoln's CSI performance was also helped by improved vehicle quality. This has translated into a 14 percent decline in the volume of repairs needed, meaning that more of Lincoln's work is maintenance-only, which is easier from a customer satisfaction viewpoint," said Joe Ivers, executive director of quality/customer satisfaction at J.D. Power and Associates. "Ford's domestic brands -- Ford and Mercury -- also showed similar effects of improved quality performance, as did Land Rover."

The industry achieved widespread improvements in customer satisfaction, gaining 11 index points over 2003. Nearly one-half of brands improved at least 10 points. Equally impressive is the fact that seven brands receive a score of 900 or higher out of a potential 1,000 in 2004 -- a feat previously accomplished only by Lexus and Saturn. Following Lincoln (912) in the rankings are Buick (909), Infiniti (908), Cadillac (904), Lexus (902), Saturn (901) and Acura (900).

"Not only are a lot of brands improving by a significant margin, but also we're seeing improvements in the toughest and most important areas to customers," said Ivers. "Many brands are aggressively improving in fixing vehicles right the first time, which heavily affects customer satisfaction. By focusing on what customers want and expect ...

Click here to read the rest of this article from New Car Buying Guide