Lincoln Service Charleston WV

Local resource for Lincoln service in Charleston, WV. Includes detailed information on local Lincolns service providers that give access to Lincoln repair, Lincoln oil changes, Lincoln Genuine parts, Lincoln restoration, brake pad repair, engine service, wheel alignment, brake service, and more, as well as advice and content on Lincoln maintenance and Lincoln vehicles.

Fred's Service Center
(304) 949-6950
428 Midland Ave
Belle, WV
Specialty
Brakes, Electrical Service, Emission Testing, Engine Repair, Exhaust Repair, Front End Repair, General Automotive Repair, Inspection & Diagnostic, Lubrication Service, Machine Shop Service, Maintenance, Wheel Alignment
Hours
Mon:7:00 am-5:00 pm
Tue:7:00 am-5:00 pm
Wed:7:00 am-5:00 pm
Thu:7:00 am-5:00 pm
Fri:7:00 am-5:00 pm
Sat:(Closed)
Sun:(Closed)
Payment
Cash

Cross Lanes Auto Repair
(304) 204-1344
5069 Big Tyler Road
Charleston, WV
Services
Oil Change and Lube,Auto Repair,Brake Repair,Transmission Repair

Elkins Fordland, Inc.
(800) 296-2486
696 Beverly Pike
Elkins, WV
Specialty
Air Conditioning Repair, Brakes, Electrical Service, Emission Testing, Engine Repair, Exhaust Repair, Front End Repair, General Automotive Repair, Inspection & Diagnostic, Lubrication Service, Maintenance, Paint & Body Work, Tires/Wheels, Transmission, Upholstery, Wheel Alignment
Hours
Mon:8:00 am-5:00 pm
Tue:8:00 am-5:00 pm
Wed:8:00 am-5:00 pm
Thu:8:00 am-5:00 pm
Fri:8:00 am-5:00 pm
Sat:(Closed)
Sun:(Closed)
Payment
Cash, Check, Credit Card

Hugo's Automotive Service
(304) 292-4239
1257 Sabraton Ave
Morgantown, WV
Specialty
Brakes, Electrical Service, Emission Testing, Engine Repair, Exhaust Repair, Front End Repair, General Automotive Repair, Inspection & Diagnostic, Lubrication Service, Machine Shop Service, Maintenance, Wheel Alignment
Hours
Mon:8:00 am-6:00 pm
Tue:8:00 am-6:00 pm
Wed:8:00 am-6:00 pm
Thu:8:00 am-6:00 pm
Fri:8:00 am-6:00 pm
Sat:(Closed)
Sun:(Closed)
Payment
Cash, Check, Credit Card

Goodyear Auto Service Center
(304) 296-1748
149 Green Bag Road
Morgantown, WV
Specialty
Brakes, Electrical Service, Emission Testing, Engine Repair, Exhaust Repair, Front End Repair, General Automotive Repair, Inspection & Diagnostic, Lubrication Service, Machine Shop Service, Maintenance, Tires/Wheels, Wheel Alignment
Hours
Mon:7:30 am-6:00 pm
Tue:7:30 am-6:00 pm
Wed:7:30 am-6:00 pm
Thu:7:30 am-6:00 pm
Fri:7:30 am-6:00 pm
Sat:8:00 am-4:00 pm
Sun:(Closed)
Payment
Cash, Check, Credit Card

Jiffy Lube
(304) 776-7881
131 Goff Mountain Rd
Charleston, WV
Services
Oil Change and Lube, Automotive Transmission

Warren''s Fast Lube
(304) 837-3456
Rr 3
Comfort, WV
Services
Oil Change and Lube

Jenkins Ford Mercury Inc.
(304) 472-1700
1 Billingsley Dr
Buckhannon, WV
Specialty
Air Conditioning Repair, Brakes, Electrical Service, Emission Testing, Engine Repair, Exhaust Repair, Front End Repair, General Automotive Repair, Inspection & Diagnostic, Lubrication Service, Maintenance, Paint & Body Work, Tires/Wheels, Transmission, Upholstery, Wheel Alignment
Hours
Mon:8:00 am-5:00 pm
Tue:8:00 am-5:00 pm
Wed:8:00 am-5:00 pm
Thu:8:00 am-5:00 pm
Fri:8:00 am-5:00 pm
Sat:8:30 am-3:00 pm
Sun:(Closed)
Payment
Cash, Check, Credit Card

Hinzman Auto Repair & Refinish
(304) 636-3663
255 Ferguson Road
Elkins, WV
Specialty
Brakes, Electrical Service, Emission Testing, Engine Repair, Exhaust Repair, Front End Repair, General Automotive Repair, Inspection & Diagnostic, Lubrication Service, Machine Shop Service, Maintenance, Wheel Alignment
Hours
Mon:8:00 am-4:30 pm
Tue:8:00 am-4:30 pm
Wed:8:00 am-4:30 pm
Thu:8:00 am-4:30 pm
Fri:8:00 am-4:30 pm
Sat:(Closed)
Sun:(Closed)
Payment
Cash, Check, Credit Card

Superior Ford Lincoln Mercury of Morgantown
(304) 296-4477
1351 Earl Core Road
Morgantown, WV
Specialty
Air Conditioning Repair, Brakes, Electrical Service, Emission Testing, Engine Repair, Exhaust Repair, Front End Repair, General Automotive Repair, Inspection & Diagnostic, Lubrication Service, Maintenance, Paint & Body Work, Tires/Wheels, Transmission, Upholstery, Wheel Alignment
Hours
Mon:8:00 am-5:00 pm
Tue:8:00 am-5:00 pm
Wed:8:00 am-5:00 pm
Thu:8:00 am-5:00 pm
Fri:8:00 am-5:00 pm
Sat:(Closed)
Sun:(Closed)
Payment
Cash, Check, Credit Card

Lincoln Ranks Highest in Customer Satisfaction with Dealer Service

Home » New Car Buying » Vehicle Awards » 2004 » Lincoln Ranks Highest in Customer Satisfaction with Dealer Service

Lincoln Ranks Highest in Customer Satisfaction with Dealer Service

Industry Experiences Widespread Satisfaction Improvements According to J.D. Power and Associates

With a record-setting index score of 912, Lincoln ranks highest in satisfying its customers with dealer service, according to the J.D. Power and Associates 2004 Customer Satisfaction Index (CSI) Study(SM) released today. The previous industry record was 903, set by Lexus in 2001. This marks the first time in the study's 23-year history that Lincoln ranks highest in CSI.

The study measures customer satisfaction among new-vehicle owners with the dealer service department during the first three years of vehicle ownership, which typically represents the majority of the vehicle warranty period. Overall satisfaction is based on six service categories: initiating service, service advisor, in-dealership experience, service delivery, service quality, and user-friendly service.

Lincoln's top ranking is driven by a 17 index-point improvement over 2003. Lincoln's improvements come in areas that have a strong impact on customer satisfaction. Among maintenance customers, who make up two-thirds of its service business, Lincoln receives significantly improved ratings in "fairness of charges" and in the areas of service initiation and service delivery. In fact, 97 percent of customers say they got the appointment date they wanted, and customers gave strong ratings on the ease of getting in and out of the dealership.

"In addition to their subsidized maintenance program, Lincoln's CSI performance was also helped by improved vehicle quality. This has translated into a 14 percent decline in the volume of repairs needed, meaning that more of Lincoln's work is maintenance-only, which is easier from a customer satisfaction viewpoint," said Joe Ivers, executive director of quality/customer satisfaction at J.D. Power and Associates. "Ford's domestic brands -- Ford and Mercury -- also showed similar effects of improved quality performance, as did Land Rover."

The industry achieved widespread improvements in customer satisfaction, gaining 11 index points over 2003. Nearly one-half of brands improved at least 10 points. Equally impressive is the fact that seven brands receive a score of 900 or higher out of a potential 1,000 in 2004 -- a feat previously accomplished only by Lexus and Saturn. Following Lincoln (912) in the rankings are Buick (909), Infiniti (908), Cadillac (904), Lexus (902), Saturn (901) and Acura (900).

"Not only are a lot of brands improving by a significant margin, but also we're seeing improvements in the toughest and most important areas to customers," said Ivers. "Many brands are aggressively improving in fixing vehicles right the first time, which heavily affects customer satisfaction. By focusing on what customers want and expect ...

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